Role Play Your Customer to Improve Customer Service

I’m writing this is writhing in frustration from several sources all related with customer support. Dare I say that I’ve had it with the avoidance techniques that are currently being deployed by several organizations to prevent a person from having to talk to their customers?!  I remember when Customer Service was a thing of beauty!… Continue reading Role Play Your Customer to Improve Customer Service

A Microsoft Dynamics Developers Horror Story

It was a chilling night with fall breezes blowing as I drove through rural Georgia on my way to UG Summit 2019 in Orlando. The countryside was beautiful, but I had no desire to stay there. Yet, that’s exactly what happened. As my car began to sputter, I remembered I had planned to stop for… Continue reading A Microsoft Dynamics Developers Horror Story

Dynamics NAV Cumulative Updates Part 4: Regression Testing and Deployment

In this series of blogs, we have compared Microsoft Dynamics NAV to jeans…specifically, taking straight-legged jeans and converting them bell bottoms. Why this analogy? Because those little triangles of fabric you insert into the jean legs to give them that flair is how cumulative updates can make your NAV solution new, better, and up to… Continue reading Dynamics NAV Cumulative Updates Part 4: Regression Testing and Deployment

Microsoft Dynamics NAV with a Flare Cumulative Updates Part 3 – The Technical Update

What do jeans craftily turned into bell-bottoms have in common with Microsoft Dynamics NAV? In this blog series, we’ve compared Microsoft Dynamics NAV to turning straight-legged jeans into bell bottoms. Why? Because the pieces of fabric inserted into the jean legs is a great analogy for how cumulative updates can make your NAV solution news… Continue reading Microsoft Dynamics NAV with a Flare Cumulative Updates Part 3 – The Technical Update

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