ArcherPoint Provides Blower Dempsay Valuable, Dependable, and Unlimited Support
The Challenge
Finding their new ERP, Microsoft Dynamics NAV, was a fairly easy decision as Dynamics NAV offered everything BDC needed from flexible code (meaning they could customize as needed), to being from a reputable source (it is a Microsoft product after all), to a reasonable cost.
Selecting their ERP partner proved just as intuitive. BDC knew they needed a partner that would be easy to work with, easy to communicate with, and perhaps most importantly, possessed the willingness, capability, and expertise to implement BDC’s many unique customization needs. BDC selected ArcherPoint because they knew ArcherPoint would be a true business partner and provide the support they needed. What they did not realize was how important (and comprehensive) that support would be.
The 'Ah-Ha' Moment
Seeing the frustration BDC was having with their NAV implementation, ArcherPoint suggested an Unlimited Support Plan. ArcherPoint knew that the Unlimited Support Plan would save BDC time, money, and effort. BDC would be able to budget exactly how much their support would cost, and could be assured of guaranteed response times for their support requests. It would encourage BDC employees to call the help desk whenever they had a question and not fear being charged on a per call basis. BDC would be able to learn about their software and strategize with ArcherPoint on how to use their ERP to help their company grow.
The Success
Unlike many other ERP partners, ArcherPoint offers a variety of unlimited support plans that include resolution of functional issues, remote training sessions, and support services that are available 24/7, 365 days per year from professionally-trained Dynamics NAV experts. It was exactly what BDC needed.
ArcherPoint’s Unlimited Support Plan provided the assistance and “safety net” BDC needed to take full advantage of all the software has to offer: it empowered BDC to customize NAV exactly how they needed it for their unique and growing business. Having the plan in place allowed BDC to ask any questions they had as they were encouraged to contact ArcherPoint to learn more about their software. It fostered a supportive, “family-like” working relationship and helped both companies develop trust and confidence in each other. It enabled a successful working environment wherein BDC, with the help of ArcherPoint support, have successfully implemented several ISV/add-ons (e.g., Radius, EDI, and CCH Sales Tax Office).
BDC feels like having ArcherPoint’s Unlimited Support Plan gives them a competitive advantage. They are no longer worried their growth will be limited by their ERP and their unique business needs. BDC knows ArcherPoint will be there to help ensure success. The Unlimited Support Plan has given them the confidence to plan future improvements including new implementations, add-ons, and upgrades
The above are some of the significant highlights, but there are many more key benefits from the project in other areas such as service management, customer satisfaction, and the ability to plan and strategize for continued growth with confidence.
Learn More
Learn more about Blower Dempsay.
What Makes ArcherPoint Different?
Our clients see their business systems as unique and important to their competitive position. They prefer software and technology to support their business processes, not the other way around. Our clients are looking for a strategic partnership with the company that implements their software, not just a vendor. They demand the most talented, experienced professionals who understand how to quickly, efficiently solve their business issues. If this describes you, we invite you to contact us to learn more about our people, company and solutions.