“Always be on the lookout for new ways to Amaze.” Another area under the umbrella of seeking feedback is the commitment to constant, never-ending improvement. Use this time to ask how you and your team can get better. How can you improve from being just average to making the Amazing grade? It is also important… Continue reading The Habits of Amazing People: Commit to Constant, Never-Ending Improvement
Category: Customer Service
The Habits of Amazing People: Fulfill the Promise
“Create—and keep—your personal brand promise.” I think this chapter from Shep Hyken’s Be Amazing or Go Home is one of the essential factors in keeping a customer happy. If you say you are going to do something, then do it. Creating your reputation, or brand, that you are the person who will fix their issue,… Continue reading The Habits of Amazing People: Fulfill the Promise
The Habits of Amazing People: Rate Yourself
“If you don’t measure the quality of the experience you deliver, you can’t possibly improve it.” Let me start by saying that writing about amazing habits has been a struggle because I have not felt amazing lately. As I was re-reading this chapter before I wrote about it, I kept thinking about how customers would… Continue reading The Habits of Amazing People: Rate Yourself
Habits of Amazing People: Look Past the Honeymoon
“Make sure people who count on you continue to have their expectations met – not just today but tomorrow, too.” The need for feedback has been covered, but let’s continue the discussion. This is one of those habits that you read and automatically think, “I do not treat a customer differently after they have been… Continue reading Habits of Amazing People: Look Past the Honeymoon
Habits of Amazing People: Ask Directly For Feedback
“If you think you don’t need to hear constructive criticism, you’re the person who needs it the most.” Feedback, both good and bad, can and should be used to improve your processes or yourself. We trigger feedback queues around us all the time, but most of us are not aware we are doing it. A… Continue reading Habits of Amazing People: Ask Directly For Feedback
Habits of Amazing People: Stay A Step Ahead
“Create a process that solves problems – before others even find out there was a problem.” This step in being proactive is one of the most important if used correctly. What does being proactive mean? Webster’s dictionary defines it as acting in anticipation of future problems, needs, or changes. So, to be proactive, this step… Continue reading Habits of Amazing People: Stay A Step Ahead
Are You Ready for a Peak Shopping Season? 3 Tips for Cyber Monday 2021 (and Beyond)
While the challenges around preparing for the holiday shopping season is nothing new for retail, preparing for this year’s season is chock full of its own, unique challenges, potential pitfalls, and yes—opportunities. However, when it comes to Cyber Monday, which will be upon us on November 29th this year, the big worry isn’t only supply… Continue reading Are You Ready for a Peak Shopping Season? 3 Tips for Cyber Monday 2021 (and Beyond)
How to Use Your Retail POS Software to Gather More Specific Customer Data to Increase Loyalty and Revenue
Retail POS software can gather huge amounts of data every day. But when it comes to collecting relevant customer information, retailers should shoot for quality over quantity, which is how retail POS software can help. Capturing relevant data requires a variety of gathering methods, each focusing on connecting customer information with every sales transaction. Here… Continue reading How to Use Your Retail POS Software to Gather More Specific Customer Data to Increase Loyalty and Revenue
National Customer Service Week: A Reminder for All Businesses to Have a Customer/Client-First Focus
If you’re in retail or another customer-facing industry, you might know about National Customer Service Week, October 4-8, 2021. If you’re not in those industries, this might be new to you and might not seem relevant, but it is. In a time when everything has changed, including customer preferences and demands and the level of… Continue reading National Customer Service Week: A Reminder for All Businesses to Have a Customer/Client-First Focus
Habits of Amazing People: Think Outside the Rule Book
Be Amazing or Go Home, the book by Shep Hyken, talks about “Amazing People” and the habits they have in common. In this blog series, I share some of these habits. Here are the habits we’ve covered so far: Show up prepared to amaze Understand what it means to be amazing Always act as if… Continue reading Habits of Amazing People: Think Outside the Rule Book