Check out our most frequently asked questions:
What services does ArcherPoint provide?
ArcherPoint provides modern workplace solutions such as Microsoft Dynamics 365 Business Central, Microsoft 365, LS Retail, Dynamics 3PL, and Azure. We work with our customers to design and support solutions customized to meet their specific needs. We also offer solutions that include full-service ERP implementation, development, integration, upgrades, and 24/7 support.
What industries does ArcherPoint serve?
ArcherPoint serves a wide range of industries across the US, Central America, Europe, Canada, and Mexico, including:
Why does my business need a Microsoft Certified Provider?
A Microsoft Certified Provider is a partner company like ArcherPoint that has demonstrated expertise in Microsoft products and services. Using such a company can help your business access quality support services and tailor solutions to meet your needs. Since Microsoft Certified Providers have in-depth knowledge of Microsoft products, they can successfully implement Microsoft systems.
What Is Microsoft Solutions Partner?
A Microsoft Solutions Partner is an organization that is a member of the Microsoft AI Cloud Partner Program and can offer services and software to customers. To gain this accreditation, companies must showcase a high level of expertise in specific areas such as business applications, modern work, security, digital and app innovation, data and AI, and infrastructure.
What levels of support does ArcherPoint offer?
ArcherPoint provides several contract support levels, including Diamond, Pearl, and Basic. These contracts run for 12 months, and your monthly payment will depend on the level of support you choose. Opting in provides you with dedicated support for your ERP system.
What Is ERP?
ERP stands for enterprise resource planning, which is software used by organizations to manage key parts of their day-to-day processes. Some of the activities a business can use this system for include accounting, sales, supply chain, inventory management, and procurement. Instead of having different systems for different departments, companies can use a single integrated application to tie together all work processes and simplify the data flow between them.
How do I implement an ERP system?
Successfully implementing ERP systems takes several stages, which include:
- Assess the current systems in place.
- Define the goals and scope of the implementation project.
- Choose the ERP software that meets your needs, considering factors like future expectations and industry.
- Migrate data into the new system.
- Configure the system according to your requirements.
- Test the ERP system to verify everything is working as it should.
- Train your employees on how to use the new system.
- Manage the ERP solution by establishing maintenance protocol.
How long does the implementation of an ERP system take?
Implementing an ERP system usually takes several months, but the length of time varies depending on the size of the organization and the complexity of the ERP system undergoing implementation. It will also depend on the scope of requirements. Companies can shorten the implementation time by allocating more people to the project and breaking the implementation into phases.
What Is Dynamics 365?
Dynamics 365 is a cloud-based integrated suite of applications that helps organizations analyze data and automate processes. It combines the capabilities of enterprise resource planning (ERP) and customer relationship management (CRM) into one platform, enabling businesses to unify their processes. They can access tools to track customer interactions, automate marketing campaigns, and manage finances.
What Is a Dynamics 365 Reseller?
A Dynamics 365 reseller is an authorized individual or company that purchases Microsoft Dynamics 365 licenses and resells them to customers. They are basically intermediaries between Microsoft and end-users and also provide related services like:
- Implementation to help customers set up the software.
- Customization to make the software fit specific business processes.
- Technical support and maintenance.
What Is Business Central?
Business Central is a cloud-based ERP management solution for medium-sized and small businesses. It is part of Microsoft’s Dynamics 365 and acts as a central data hub, making it possible for companies to streamline operations and combine operations under one system. Business Central helps businesses manage various aspects of their operations, including sales, finance, inventory, purchasing, and project management.
How Do I Get Started with Business Central?
ArcherPoint, a certified Microsoft Solutions Partner, can help you complete the following steps to get started with Business Central:
- Choose your implementation path with a Dynamics 365 partner.
- Access Business Central by purchasing a license or opting for the free trial.
- Migrate your data.
- Configure the system to suit your company’s requirements.
- Set up master data.
- Go live and start monitoring the system.
Is Business Central Based In the Cloud?
Business Central can be based on the cloud or on-premises. If you decide to deploy on the cloud, you’ll pay a subscription fee and will not need hardware since data will be stored on Microsoft’s servers. If you choose to deploy on-premises, you will pay a one-time fee for a perpetual license and require servers to host the software. You also have the option to privately host Business Central on-premises.
What’s the Difference Between Dynamics 365 and Business Central?
Dynamics 365 is a suite of various business applications from Microsoft, while Business Central is a specific application within that suite. Dynamics 365 caters to the needs of different business sizes and can be used for functions like finance and operations, human resources, and commerce. Business Central also provides full ERP functionality but is marketed as an ERP for small and medium-sized businesses due to its price point.
Will I Get Trained on How to Use Business Central?
Yes, ArcherPoint provides full user training as part of our implementation services for Business Central. Our qualified team has the experience to connect your business with various Microsoft business tools, helping you achieve efficiency and grow your business. To further show our commitment to our customers, we provide 24/7 support to resolve the issues you may experience with your system.