Microsoft Dynamics NAV and Dynamics 365 Business Central Support Plans
The ArcherPoint Help Desk is staffed with veteran Dynamics NAV and Business Central consultants, ensuring you receive high-quality support for your ERP system. Our support plans are 12-month contracts with monthly payments based on your chosen level of support.
Basic
Time & Materials
per hour
24 Hours
Guaranteed response time.
No limit
Per support incident.
How it works
- Available with a signed MSA
- T&M rate per your MSA
- Rates may vary based on resource
- All after-hours cases will be billed at 1.5
- Project and development rates may vary
Pearl
$950USD /$1,275CAD
plans start at per month
12 Hours
Guaranteed response time.
2 Hours
Per support incident.
Also Included
How to and Break-Fix
We answer questions and correct issues related to Dynamics NAV / Business Central and common add-on products such as:
- Lanham: E-Ship & EDI
- InsightWorks
- LS Central by LS Retail
- Microsoft stack
- Microsoft Power Platform
- Versapay
- Continia
- Dynamics 3PL by Boltrics
Training
Plan includes one-on-one refresher training on previously installed NAV or Business Central modules.
Diamond
$2,200USD /$3,000CAD
plans start at per month
2 Hours
Guaranteed response time.
3 hours
Per support incident with included development work.
Dedicated Resources
Single point of contact for
your support needs.
Includes
- Everything in the Pearl plan.
- Faster guaranteed response time.
- More hours per incident.
- Senior dedicated representative.
- Development (covered under support incident hours).
- Annual onsite or virtual visit up to 8 hours. Travel expenses will be billed.