Microsoft Dynamics NAV and Dynamics 365 Business Central Support Plans
The ArcherPoint Help Desk is staffed with veteran Dynamics NAV and Business Central consultants, ensuring you receive high quality support for your ERP system. Our support plans are six month contracts, with monthly payments based on your chosen level of support.
Pearl
$950USD /$1275CAD
per month.
12 Hours
Guaranteed response time.
2 Hours
Per support incident.
Also Included
How to and Break-Fix
We answer questions and correct issues related to Dynamics NAV / Business Central and common add-on products such as:
- Lanham EDI, E-Ship, E-Receive, and E-Mail
- ChargeLogic Payments
- Easy Security
Training
Plan includes one-on-one refresher training on previously installed NAV or Business Central modules.
Sapphire
$1650USD /$2225CAD
per month.
4 Hours
Guaranteed response time.
2 hours
Per support incident.
Dedicated Resources
Single point of contact for
your support needs.
Includes
- Everything in the Pearl plan.
- Faster guaranteed response time.
- A dedicated Customer Support Representative.
Diamond
$2200USD /$3000CAD
per month.
2 Hours
Guaranteed response time.
3 hours
Per support incident with included development work.
Dedicated Resources
Single point of contact for
your support needs.
Includes
- Everything in the Pearl and Sapphire plans.
- Faster guaranteed response time.
- More hours per incident.
- Yearly case analysis.
- Development (covered under support incident hours).
- Annual onsite or virtual visit up to 8 hours. Travel expenses will be billed.