Microsoft Dynamics NAV and Dynamics 365 Business Central Support Plans

The ArcherPoint Help Desk is staffed with veteran Dynamics NAV and Business Central consultants, ensuring you receive high quality support for your ERP system. Our support plans are six month contracts, with monthly payments based on your chosen level of support.

Pearl

$850USD /$1025CAD

per month.

12 Hours

Guaranteed response time.

2 Hours

Per support incident.

Also Included

How to and Break-Fix
We answer questions and correct issues related to Dynamics NAV / Business Central and common add-on products such as:

  • Lanham EDI, E-Ship, E-Receive, and E-Mail
  • ChargeLogic Payments
  • Easy Security

Training
Plan includes one-on-one refresher training on previously installed NAV or Business Central modules.

Power BI Assessment
An additional benefit is a one-hour annual Power BI assessment to determine how Power BI can help you accomplish your goals.

Sapphire

$1500USD /$2000CAD

per month.

4 Hours

Guaranteed response time.

2 hours

Per support incident.

Dedicated Resources

Single point of contact for
your support needs.

Includes

  • Everything in the Pearl plan.
  • Faster guaranteed response time.
  • A dedicated Customer Support Representative.

Diamond

$2000USD /$2700CAD

per month.

2 Hours

Guaranteed response time.

3 hours

Per support incident with included development work.

Dedicated Resources

Single point of contact for
your support needs.

Includes

  • Everything in the Pearl and Sapphire plans.
  • Faster guaranteed response time.
  • More hours per incident.
  • Yearly case analysis.
  • Development (covered under support incident hours).
  • Annual onsite or virtual visit up to 8 hours. Travel expenses will be billed.