Retail Here, There, and Everywhere
Today’s retailers have to be everything to everyone, all while providing a flawless unified commerce experience that provides consistency to customers with your brand wherever they shop. In-store, online, and everywhere in between. Some manage to do it with eCommerce sites and expansive product catalogues that complement in-store shopping, while others provide multiple functions with retail and hospitality under one roof or banner.
In all cases, today’s retailers rely on digital data to track, observe, and optimize the customer experience from first touch to add-to-cart and continued brand loyalty. It’s the key to better understanding customer preferences, managing logistics, and stocking the right inventory with relative ease and accuracy.
But too often, siloed cloud-based systems that run one part of their business operate separately from the on-premises databases that run the other, creating significant data blind spots and operational disparities that make it challenging – if not impossible — to deliver seamless experiences across stores. The result is usually missed sales opportunities, misalignment between stores and offices, and greater friction throughout the customer journey.
Instead, retailers need to seek new, more modern, hybrid approaches to the business that unify online and offline data, systems, and resources to create a better, more engaging, and more profitable shopping experience.
Maximize Insight with Real Time Data
ArcherPoint provides retail management solutions that bridge this digital-physical divide by unifying business information into a single, convenient platform. With solutions like LS Retail, Dynamics 365 Business Central, Dynamics 365 Commerce, and Microsoft Power Platform, we can design and implement integrated systems to combine in-store observational data with transactional data across digital and physical channels so stores can meet their customers where they are when they need it.
Now, retailers can get accurate visibility into their customers’ in-store behaviors and take data-driven action to enhance the customer experience and improve operations from the store level to corporate headquarters.
No more missed opportunities, no more inventory surprises, and no more fumbled transactions.
Unified Commerce and Omnichannel Retail System Features
ArcherPoint provides retail management, ERP, eCommerce, and reporting solutions that unify your retail operations to deliver an elevated omnichannel experience.
Purpose-built retail management solutions give finance, accounting, and operations leaders the tools and information they need to drive profitability. Aggregate data on-demand from an all-in-one retail management platform complete with POS, inventory management, demand planning and replenishment, customer management tools and much more to make truly data-driven decisions from customizable insights across your organization.
Bridge the digital-physical divide by consolidating all your business information into a single, convenient platform for improving in-store performance and profitability. Get accurate visibility into your customers’ in-store behaviors and take data-driven action to enhance the customer experience by meeting them where they are, with the products they need.
Take advantage of hybrid on-premise and cloud POS connectivity, to eliminate costly and frustrating downtime that erodes customer confidence and wastes valuable sales opportunities. Empower your staff to deliver a more personalized and more profitable buying experience with integrated product searches, mix-and-match bundling, and guided selling prompts to help drive incremental sales along with real-time inventory visibility and reporting.
Take the guesswork out of planning, stocking, and replenishing the products your customers want without the risk of overstocking. Unify inventory management with ERP and POS systems for a closed-loop ecosystem. Achieve more accurate, detailed, and dynamic demand planning across any desired time interval and automate replenishment so you’ll never run out of the products your customers want.
Deliver compelling customer promotions that drive sales and loyalty at scale, using actual information, not gut instincts or educated guesses. Apply AI-powered analytics to your POS transactions and marketing campaigns to personalize sales recommendations, optimize and target promotions, measure promotional strategies, and predict your customers’ buying behaviors to deliver experiences and opportunities to make them feel like you really know them.
Build a cohesive eCommerce ecosystem that integrates digital storefronts with physical ones to serve both B2C and B2B customers efficiently and effectively with a memorable online experience any time of the day, from anywhere. Simplify product searches across platforms and devices to increase conversion and discoverability, while also connecting back office retail management and inventory systems. Gain confidence and make better decisions with accurate inventory, pricing, and discount information in real time.
Success in the hospitality industry is all about satisfied customers. Our solution provide everything you need to meet customers expectations from intricate orders and delivery options to the running an efficient kitchen and smooth table reservations.