Pay-as-you-go Support for Business Central or Dynamics NAV

ArcherPoint’s Get Help Now is first line of defense for urgent or supplemental support. We’ll help you get the most out of your Business Central or Dynamics NAV software. Our experienced team of agents, developers, and consultants are capable of addressing your requests regardless of software version or issue complexity.

Benefits

  • No long term contracts
  • Pay-as-you-go
  • Secure remote access

Services

Break/Fix
Development
Consulting
Training
Telesupport

How It Works

Sign up!

New clients get an introductory rate of $229 for a two-hour block of support. Complete the registration form to get started.

Payment

We preauthorize your credit card for $229 plus applicable taxes. You can continue to purchase support time by the hour for as long as you need. Get Help Now services are billed at an average $230 per hour rate for all support provided after the first two hours. Check your email for your link to securely submit payment.

Confirmation

Once payment is authorized, our team will open your case and contact you via email.

Not a customer?
Sign up for support

New clients get an introductory rate of $229 for a two-hour block of support. Complete the registration form to get started.

Already a customer?

If you’re already a Get Help Now customer or you are on an ArcherPoint Support Plan, complete the form to submit your ticket.

A team is not a group of people that work together. A team is a group of people that trust each other.

Simon SinekLeadership Guru

FAQs

I need help! How do I get started?

Here are 3 easy steps to get help:

  • Click the “New Customer” button to submit your contact and case information and to review the agreement terms.
  • Pre-pay for two hours of service with a credit card.
  • Look for an email payment confirmation and one of our agents will contact you within 24 hours.

What information do I need to have prepared for you to help me?

We’ll need details of your project or support request including answers to the questions below:

  • What version of Business Central or Dynamics NAV are you using?
  • If you have more than one database or company, please specify what company or database is affected.
  • Are all users experiencing this issue? If not, which users are experiencing the issue?
  • Can this issue be recreated? If so, what steps are taken to recreate?
  • When did this issue start?
  • Has this issue occurred before?
  • When requesting report changes or issues with reports, please include the report number and mockup of requested changes.
  • When requesting modifications, please include the page or form number if known and a mockup of requested changes.
  • Please provide screenshot(s) of any errors.

What version of Business Central and Dynamics NAV do you support?

We serve most North American versions of Business Central and Dynamics NAV.

What if you can’t resolve my problem or it’s an incomplete fix? What is your refund policy?

ArcherPoint strives to provide quality products and services to our customers. In the event you are dissatisfied with a product or service we have provided, we will work with you to determine a mutually agreeable solution that fits the situation. That solution could be in the form of a refund, additional products or services at a reduced or no cost, or a different product or service in exchange.

I created an account but didn’t finish the setup. I’m now ready for help, what do I do?

Click on Register Users sign on here or Already Registered.

Do you handle development requests?

Yes we do.

Do you handle upgrades?

Absolutely!

Can I use PayPal?

We do accept PayPal.

How does Get Help Now differ from ArcherPoint’s Microsoft Dynamics NAV and Dynamics 365 Business Central Support Plans?

Get Help Now is pay as you go whereas, our support plans offer fixed-fee monthly billing.