The coronavirus pandemic has fired hit after hit on retailers, forcing them to regroup, rethink, and retool to deal with shutdowns, big changes in consumer behavior, supply chain and inventory challenges, and safety concerns. However, as much as we hope that COVID-19 conditions have stabilized, we’re not out of the woods yet—and one thing this… Continue reading Five Retail Lessons Learned From The COVID-19 Pandemic Shutdowns
Category: Retail
The Benefit Of Unified Commerce During COVID-19
The COVID-19 pandemic has reshaped the retail landscape significantly and caused customer behavior to change for the long term. Customers are relying less on brick-and-mortar stores, resulting in unprecedented growth in eCommerce. However, despite the major differences in shopping habits, customers still want it all, and you have the ability to give it to them… Continue reading The Benefit Of Unified Commerce During COVID-19
Post-COVID Retailers Need to Offer Curbside Pickup
Now that stay-at-home orders are changing and many stores are reopening, shopping expectations and behaviors have shifted. For example, customers are opting for safer shopping options to avoid human contact as much as possible, including curbside pick-up and buying online/picking up in the store (BOPIS). Retailers are having to adapt quickly to these changes… Continue reading Post-COVID Retailers Need to Offer Curbside Pickup
Offer Contactless Payments for Safer Faster Way to Pay
One of today’s hottest trends–contactless–is something we hear everywhere: contactless shopping, contactless delivery, contactless payments, and more. But customer experience has been the real driver of our contactless trend. Whether instore or online, the customer experience influences both immediate and future shopping behaviors. Many external factors help drive trends that lead retailers to provide new… Continue reading Offer Contactless Payments for Safer Faster Way to Pay
Be Ready for Shifts in Consumer Behavior by Embracing eCommerce
Omnichannel—defined as an integrated, multi-channel approach to marketing and selling with a consistent customer experience—has been the latest buzzword in retail sales for quite some time now. But as buzzwords transform and trends shift, especially during the coronavirus pandemic, retailers must be able to be in front of their customers, on their preferred device… Continue reading Be Ready for Shifts in Consumer Behavior by Embracing eCommerce
Brand Loyalty is Key to Driving Retail Business and Customer Engagement
Connection is key to building repeat business with retail customers and extends beyond the in-store experience. Capturing customer data to reward purchasing behavior, understand buyer trends, and communicate your brand purpose is monumental, especially when business needs to shift. Watch our video to learn more about how to drive business with customer engagement and… Continue reading Brand Loyalty is Key to Driving Retail Business and Customer Engagement
How to Set Up Web Services in Microsoft Dynamics Business Central
What is a web service? It is a protocol for sharing data across applications and systems. This is critical if you want to have a holistic view of your organization that includes data that exists outside of your ERP system. There are many areas within Microsoft Dynamics 365 Business Central that require web services…and setting… Continue reading How to Set Up Web Services in Microsoft Dynamics Business Central
Debunking the Retail Apocalypse Narrative with a Unified Commerce Approach
It’s all around you—“evidence” that brick-and-mortar retailing is dying. Yes, some big-name chain stores are closing their stores. This is true. But 64% of retailers are increasing the number of stores in 2019. Based on this article from Chain Store Age, “…in every single retail segment, there are more chains that are expanding their number… Continue reading Debunking the Retail Apocalypse Narrative with a Unified Commerce Approach
Online Marketplaces and Dynamics NAV ERP
Online Marketplaces and ERPs Congratulations, you’ve just signed a Deal with Amazon…now what? Over that past few years, Amazon and other online marketplaces have exploded in revenue, product offerings, and market presence. Amazon alone saw the number of items it offers grow from 232 Million in 2013 to over 488 million in 2015. Amazon Prime… Continue reading Online Marketplaces and Dynamics NAV ERP
Recording Reasons behind Discretionary Discounts
You’ve given your cashiers the ability to make discounts at the Point of Sale, you have also added limits to the amount of discounts they can give, it is now time to learn why a discount was given. Without clarity into why discounts are given, you will never understand the reasons behind your sales numbers.… Continue reading Recording Reasons behind Discretionary Discounts