I’m writing this is writhing in frustration from several sources all related with customer support. Dare I say that I’ve had it with the avoidance techniques that are currently being deployed by several organizations to prevent a person from having to talk to their customers?! I remember when Customer Service was a thing of beauty!… Continue reading Role Play Your Customer to Improve Customer Service
Category: Customer Service
Improving Customer Service with an ERP
ERP, or Enterprise Resource Planning software, can benefit your business in a variety of ways from enhancing efficiencies, streamlining processes, to improving customer service. By taking advantage of the automation and efficiencies of an ERP, the benefits to your customer service efforts can be significant: from reduced data isolation, errors, wait times, and more. Solving… Continue reading Improving Customer Service with an ERP
Five Ways to Lose a Customer
In many ways, the relationship between a client and their upgrade team is like a marriage. When an upgrade project starts, everything is new, you do not really know each other, and for the most part, everyone is on their best behavior. As time goes on, that relationship blossoms. With nurturing and respect, the relationship… Continue reading Five Ways to Lose a Customer