Amazing people have many habits in common. A book by Shep Hyken, Be Amazing or Go Home, discusses these habits. This last post in the series is no more important than any others, but it is no less important. This focuses on putting all the habits discussed into action, but with a mindset of customer excellence… Continue reading The Habits of Amazing People: Habitually Focus on Excellence
Category: Customer Service
The Habits of Amazing People: Deliver More Than Expected by Going the Extra Mile
Amazing people have many habits in common. A book by Shep Hyken, Be Amazing or Go Home, discusses these habits. “There are no traffic jams along the extra mile” Stop and think about that statement. What is “the extra mile”? When I read this chapter the first time, my mind automatically went to those grand gestures… Continue reading The Habits of Amazing People: Deliver More Than Expected by Going the Extra Mile
The Habits of Amazing People: It’s Your Responsibility to Resolve the Issue … Regardless of Who is at Fault
“Step up when things go wrong. It may not be your fault, but it is your opportunity to amaze.” You might be seeing a theme throughout the topic of taking responsibility. You should be familiar with it from your daily work with customers. This habit is all about making sure the customer is taken care… Continue reading The Habits of Amazing People: It’s Your Responsibility to Resolve the Issue … Regardless of Who is at Fault
Corporate Purpose | How Being Employee Owned Makes an Impact
As ArcherPoint celebrates 20 years in business as a Microsoft Dynamics Gold ERP Partner for Dynamics NAV and Dynamics 365 Business Central, we are blogging about all the factors that have contributed to our success so far: our core values, service standards, and more. In this blog, we focus on how the structure of our… Continue reading Corporate Purpose | How Being Employee Owned Makes an Impact
Company Service Standards | Empowering Employees to Unleash Customer Potential
While ArcherPoint is celebrating 20 years in business as a Microsoft Dynamics Gold ERP Partner for Dynamics NAV and Dynamics 365 Business Central, we are also showcasing our core values and company service standards that has led to our great success as a company. Many companies lead with mission statements or present customer-centered values, but… Continue reading Company Service Standards | Empowering Employees to Unleash Customer Potential
The Habits of Amazing People: Have a Common Purpose and Focus on It
“Know why you show up for work every day.” A “common purpose” is precisely that: The underlying aspect that holds any company together. It is the reason you show up to work. It is how we measure if we have had a successful day or not. Stop and think about how you personally measure this.… Continue reading The Habits of Amazing People: Have a Common Purpose and Focus on It
How to Set Up ACH Payments in Business Central
As many of you know, Microsoft Dynamics 365 Business Central receives major updates twice a year and the recent BC 2022 Wave 1 added many new features for Accounting and Finance, including Block Deletion of GL Accounts and Auto-accepts Transactions for Intercompany Journals. Besides these new features, a hot topic in the BC support community… Continue reading How to Set Up ACH Payments in Business Central
The Habits of Amazing People: Own it! Take Personal Responsibility
“Never duck responsibility. Make absolutely sure it stops with you.” How many times have you been on a call trying to get an issue resolved, and the response is, “It’s not my fault”? The answer you get might be in the form of, “I did not service your AC unit,” or “I did not set… Continue reading The Habits of Amazing People: Own it! Take Personal Responsibility
The Habits of Amazing People: Commit to Constant, Never-Ending Improvement
“Always be on the lookout for new ways to Amaze.” Another area under the umbrella of seeking feedback is the commitment to constant, never-ending improvement. Use this time to ask how you and your team can get better. How can you improve from being just average to making the Amazing grade? It is also important… Continue reading The Habits of Amazing People: Commit to Constant, Never-Ending Improvement
The Habits of Amazing People: Fulfill the Promise
“Create—and keep—your personal brand promise.” I think this chapter from Shep Hyken’s Be Amazing or Go Home is one of the essential factors in keeping a customer happy. If you say you are going to do something, then do it. Creating your reputation, or brand, that you are the person who will fix their issue,… Continue reading The Habits of Amazing People: Fulfill the Promise