Category: Customer Service

Be Amazing or Go Home, a book by Shep Hyken, discusses the habits “Amazing People” have in common. In this blog series, I have been sharing some of these habits, including: Show up every day ready to amaze Understand what it means to be amazing Always be “on stage” Always show up early (a.k.a., “Lombardi… Continue reading Habits of Amazing People: Think Ahead

In his book, Be Amazing or Go Home, Shep Hyken talks about what “Amazing People” have in common. In this blog series, I’m discussing several of these habits, including: Show up ready to amaze Know what it means to be amazing Always be on stage Always show up early (“Lombardi time”) Always act like you’re “on… Continue reading Habits of Amazing People: Be Proactive

In his book, Be Amazing or Go Home, Shep Hyken discusses why “Amazing people” are amazing, including the habits they have in common. In previous blogs, I discussed several habits, including showing up ready to amaze, what it means to be amazing, always being on stage, and always showing up early (“Lombardi time”). In this… Continue reading A Habit Of Amazing People – Always Act Like You Are On The Clock

Shep Hyken’s book, Be Amazing or Go Home, talks about “Amazing people”, why they’re amazing, and the habits they have in common. Previously we discussed the first habit, amazing people show up ready to amaze. Next, we discussed what it means to be amazing, providing a benchmark for the journey to “amazing”, and in the… Continue reading A Habit Of Amazing People – Work on Lombardi Time

Shep Hyken’s book, Be Amazing or Go Home, talks about “Amazing people”, why they’re amazing, and the habits they have in common. Previously we discussed the first habit, amazing people show up ready to amaze.  Next, we discussed what it means to be amazing, providing a benchmark of sorts for the journey to “amazing”. According… Continue reading A Habit of Amazing People – Remembering They Are Always on Stage

Amazing people have habits in common, which are discussed in Shep Hyken’s book, Be Amazing or Go Home. One habit we have already shared is that amazing people show up ready to amaze.  So, how do you show up ready to amaze? As Hyken says, “People do business with people, not organizations – and they do… Continue reading A Habit Of Amazing People – They Know What It Means to Be Amazing

Amazing people have many habits in common. A book by Shep Hyken, Be Amazing or Go Home, discusses these habits. One habit is that they show up ready to amaze. As Hyken says, “Amazement is all about showing up at the top of your game.” As I was reading the introduction to this first habit, I… Continue reading One Habit of Amazing People – They Show Up Ready To Amaze

I’m writing this is writhing in frustration from several sources all related with customer support. Dare I say that I’ve had it with the avoidance techniques that are currently being deployed by several organizations to prevent a person from having to talk to their customers?!  I remember when Customer Service was a thing of beauty!… Continue reading Role Play Your Customer to Improve Customer Service