Creating loyal customers is more than rewards programs or pricing strategies. It’s about making every interaction—from discovery to support—feel intentional, personal, and seamless. Companies that focus on delivering exceptional customer experiences consistently outperform competitors in retention, revenue growth, and brand reputation. Why experiences matter more than ever Customers are inundated with choices. They can find… Continue reading Creating Brand Loyalty by Delivering Exceptional Customer Experiences
Category: eCommerce
Electronic Data Interchange (EDI): What Is It and Why Does It Fail?
Manufacturing and distribution companies rely on Electronic Data Interchange (EDI) to streamline business-to-business communication. For companies working with major retailers like Walmart, Amazon, or Target, EDI isn’t optional—it’s a requirement. But while EDI promises automation and efficiency, many companies are frustrated by failed transmissions, costly chargebacks, and missing payments. Why does this happen? What is… Continue reading Electronic Data Interchange (EDI): What Is It and Why Does It Fail?
Strategies eCommerce Companies Can Employ Today to Increase KPI Performance
Previously, we wrote about several of the most important Key Performance Indicators that eCommerce companies should monitor to measure their success. In this follow-up post, we look at strategies eCommerce companies can employ today to improve their KPI performance. Revenue and sales KPIs Increase Average Order Value (AOV): Once you have engaged with a customer… Continue reading Strategies eCommerce Companies Can Employ Today to Increase KPI Performance
Managing Tariffs and Duty Drawbacks in Business Central
The subject of tariffs has taken on increasing importance in the past few weeks with new proposed tariffs on imports from Canada, Mexico, and China, along with retaliatory actions being imposed by these countries. These actions will likely affect virtually every US industry in some way and can impact global trade in general. As a… Continue reading Managing Tariffs and Duty Drawbacks in Business Central
Track These eCommerce Key Performance Indicators (KPIs) to Help You Measure Success
eCommerce success depends on the ability to track and optimize key business metrics. Understanding the right Key Performance Indicators (KPIs) is crucial to ensuring profitability, efficiency, and growth. Below are the essential KPIs every eCommerce company should monitor to drive strategic decisions and improve financial performance. Revenue and sales KPIs Gross Revenue Gross Revenue measures… Continue reading Track These eCommerce Key Performance Indicators (KPIs) to Help You Measure Success
The Future of Online Sales: eCommerce Trends in 2025
eCommerce is growing rapidly and only picking up more steam as time goes on. Fueled by advancements in technology, changing consumer expectations, and global trends, online sales have become more personalized, immersive, and efficient than ever before. Here are some of the latest eCommerce trends developing in 2025: More customer personalization through AI Artificial Intelligence… Continue reading The Future of Online Sales: eCommerce Trends in 2025
The Top 6 Highlights from NRF 2025: Retail’s Big Show
The National Retail Federation hosted the 2025 Retail’s Big Show at the Jacob K. Javits Convention Center in New York City last week. Speakers included some of the biggest retail companies, such as Walmart, IKEA, Target, and Macy’s. Here are some of the highlights from that show: Leveraging AI to make your business smarter Walmart… Continue reading The Top 6 Highlights from NRF 2025: Retail’s Big Show
eTailers Integrate Online Stores and Back Office Operations for eCommerce Success
eCommerce state of the market eCommerce has been steadily growing for years. The COVID pandemic spurred many businesses to accelerate their plans to open or expand their online stores. Online retail has become so pervasive that the trend has spawned a new term: eTailer. An eTailer is a company that earns a significant percentage of… Continue reading eTailers Integrate Online Stores and Back Office Operations for eCommerce Success
Get Ready for 8 Trends Shaping the Logistics Industry
Over the past few years, logistics has seen significant change, driven by technology, sustainability initiatives, and changing consumer demands. This blog lists eight of the latest trends shaping the logistics industry. 1. Focus on AI The logistics industry is undergoing a digital revolution, with technologies like artificial intelligence (AI), machine learning, and the Internet of… Continue reading Get Ready for 8 Trends Shaping the Logistics Industry
Protecting the Supply Chain from Nation-State Attacks
Cybersecurity aims to remain at least one step ahead of cybercriminals at all times. Cyberattacks are often considered to be the actions of bad actors motivated by monetary gain. However, nation-state attackers threaten to disrupt business, educational, and government operations and are often not motivated by money. What are nation-state attackers? Nation-state attackers are individuals… Continue reading Protecting the Supply Chain from Nation-State Attacks