Creating loyal customers is more than rewards programs or pricing strategies. It’s about making every interaction—from discovery to support—feel intentional, personal, and seamless. Companies that focus on delivering exceptional customer experiences consistently outperform competitors in retention, revenue growth, and brand reputation. Why experiences matter more than ever Customers are inundated with choices. They can find… Continue reading Creating Brand Loyalty by Delivering Exceptional Customer Experiences
Category: Retail
Electronic Data Interchange (EDI): What Is It and Why Does It Fail?
Manufacturing and distribution companies rely on Electronic Data Interchange (EDI) to streamline business-to-business communication. For companies working with major retailers like Walmart, Amazon, or Target, EDI isn’t optional—it’s a requirement. But while EDI promises automation and efficiency, many companies are frustrated by failed transmissions, costly chargebacks, and missing payments. Why does this happen? What is… Continue reading Electronic Data Interchange (EDI): What Is It and Why Does It Fail?
How to Limit Access to LS Central POS to Managers Only
Retailers rely on their Point of Sale (POS) system because it handles all retail transactions that take place in the store. It is also where critical activities occur, such as authorizing refunds and voids. Unfettered access to all the features and functions of the POS system can compromise the store’s security and make it vulnerable… Continue reading How to Limit Access to LS Central POS to Managers Only
Strategies eCommerce Companies Can Employ Today to Increase KPI Performance
Previously, we wrote about several of the most important Key Performance Indicators that eCommerce companies should monitor to measure their success. In this follow-up post, we look at strategies eCommerce companies can employ today to improve their KPI performance. Revenue and sales KPIs Increase Average Order Value (AOV): Once you have engaged with a customer… Continue reading Strategies eCommerce Companies Can Employ Today to Increase KPI Performance
Enhancing Coffee Shop Operations with a Unified POS and Business Central
Cafes and coffee shops have evolved. Rather than being just a place to grab a quick cup of coffee, they are now popular gathering places for socializing, remote work, and relaxation. Coffee establishments must continuously innovate to meet changing consumer expectations, from personalized beverages to digital ordering and self-service options. To remain competitive, they need… Continue reading Enhancing Coffee Shop Operations with a Unified POS and Business Central
The Current and Future State of Self-Service Retail
Self-service retail has evolved dramatically over the past decade, transitioning from simple vending machines and self-checkout counters to sophisticated, AI-driven ecosystems. Self-service kiosks and checkout lanes are found in fast-food restaurants, grocery stores, banks, hotels, and more. This transformation is reshaping how consumers interact with retail environments and how businesses operate. Here, we look at… Continue reading The Current and Future State of Self-Service Retail
The Top 6 Highlights from NRF 2025: Retail’s Big Show
The National Retail Federation hosted the 2025 Retail’s Big Show at the Jacob K. Javits Convention Center in New York City last week. Speakers included some of the biggest retail companies, such as Walmart, IKEA, Target, and Macy’s. Here are some of the highlights from that show: Leveraging AI to make your business smarter Walmart… Continue reading The Top 6 Highlights from NRF 2025: Retail’s Big Show
4 Ways Retailers Can Avoid the Costly Issue of Overstocking and Understocking
Overstocking and understocking can result in significant financial consequences for retailers. An IHL Group report estimated that inventory distortion, including overstocking and understocking, cost retailers a staggering $1.77 trillion globally in 2023 due to missed sales opportunities and increased operational inefficiencies. When products are unavailable, 31 percent of consumers go elsewhere, while 24 percent put… Continue reading 4 Ways Retailers Can Avoid the Costly Issue of Overstocking and Understocking
5 Leading Retail Trends to Watch for in 2025
Retailers continue to face challenges moving into 2025 — from a high turnover of staff to disruptions in the supply chain. In addition to inflation, these factors have led to a sudden, transformational evolution of the sector. Businesses continue to shift their strategy towards diverse, changing customer needs, impacting how they present, sell, and deliver… Continue reading 5 Leading Retail Trends to Watch for in 2025
Using Unified Commerce to Enhance the Customer Experience
According to the National Retail Federation (NRF), 80% of all retail sales occur in brick-and-mortar stores. Online sales have hovered between 15% and 20% of all retail sales since the pandemic, and customers still use online resources to research new purchases and check for product availability and pricing. Customers also expect a seamless product return… Continue reading Using Unified Commerce to Enhance the Customer Experience