As the COVID-19 pandemic continues, it’s important to not get complacent about safety, especially if you’re a retailer. We continue to have the responsibility of maintaining service without putting customers or employees in harm’s way. This responsibility won’t stop after the pandemic leaves us; it will change the way we interact with each other even… Continue reading How Retailers Keep Customers Employees Safe During COVID and Beyond
Category: Retail
Self-Managed Kiosks Give Retailers and Consumers a Touchless Experience
The pandemic has forced businesses to shift focus and tactics with everything from inventory and supply chain management to in-store consumer safety—but it has also sped up with was already coming. One example: self-managed kiosks. We’ve actually been using them for years in the form of ATMs, airport check-in, kiosks at tables in restaurants for… Continue reading Self-Managed Kiosks Give Retailers and Consumers a Touchless Experience
7 Ways Retailers Adapt Their Supply Chain and Replenishment Strategy With Technology and Creativity
Keeping the right products on the shelves (whether virtual or in-person) and getting those products into shopping carts is more of a challenge today than ever before. Retailers that want to survive the pandemic and shifting economy need to make adjustments to adapt quickly in areas like supply chain management and replenishment. In a recent… Continue reading 7 Ways Retailers Adapt Their Supply Chain and Replenishment Strategy With Technology and Creativity
Effective Change Management is the Key to a Successful ERP Implementation
Ask anyone who has experienced the failure of an ERP implementation the primary reason for the failure, and they’re very likely to point to poor change management. Only 54% of change initiatives succeed, which is pretty dismal, especially when you think about the impact, which not only includes not achieving results but also wasting resources… Continue reading Effective Change Management is the Key to a Successful ERP Implementation
Five Retail Lessons Learned From The COVID-19 Pandemic Shutdowns
The coronavirus pandemic has fired hit after hit on retailers, forcing them to regroup, rethink, and retool to deal with shutdowns, big changes in consumer behavior, supply chain and inventory challenges, and safety concerns. However, as much as we hope that COVID-19 conditions have stabilized, we’re not out of the woods yet—and one thing this… Continue reading Five Retail Lessons Learned From The COVID-19 Pandemic Shutdowns
The Benefit Of Unified Commerce During COVID-19
The COVID-19 pandemic has reshaped the retail landscape significantly and caused customer behavior to change for the long term. Customers are relying less on brick-and-mortar stores, resulting in unprecedented growth in eCommerce. However, despite the major differences in shopping habits, customers still want it all, and you have the ability to give it to them… Continue reading The Benefit Of Unified Commerce During COVID-19
Post-COVID Retailers Need to Offer Curbside Pickup
Now that stay-at-home orders are changing and many stores are reopening, shopping expectations and behaviors have shifted. For example, customers are opting for safer shopping options to avoid human contact as much as possible, including curbside pick-up and buying online/picking up in the store (BOPIS). Retailers are having to adapt quickly to these changes… Continue reading Post-COVID Retailers Need to Offer Curbside Pickup
Offer Contactless Payments for Safer Faster Way to Pay
One of today’s hottest trends–contactless–is something we hear everywhere: contactless shopping, contactless delivery, contactless payments, and more. But customer experience has been the real driver of our contactless trend. Whether instore or online, the customer experience influences both immediate and future shopping behaviors. Many external factors help drive trends that lead retailers to provide new… Continue reading Offer Contactless Payments for Safer Faster Way to Pay
Be Ready for Shifts in Consumer Behavior by Embracing eCommerce
Omnichannel—defined as an integrated, multi-channel approach to marketing and selling with a consistent customer experience—has been the latest buzzword in retail sales for quite some time now. But as buzzwords transform and trends shift, especially during the coronavirus pandemic, retailers must be able to be in front of their customers, on their preferred device… Continue reading Be Ready for Shifts in Consumer Behavior by Embracing eCommerce
Brand Loyalty is Key to Driving Retail Business and Customer Engagement
Connection is key to building repeat business with retail customers and extends beyond the in-store experience. Capturing customer data to reward purchasing behavior, understand buyer trends, and communicate your brand purpose is monumental, especially when business needs to shift. Watch our video to learn more about how to drive business with customer engagement and… Continue reading Brand Loyalty is Key to Driving Retail Business and Customer Engagement