Great Software, Bad Implementation
The wrong ERP partner can make or break your company
Companies perform extensive searches looking for the best ERP. However, once software selection is completed, they often don’t perform the same due diligence, looking for the best partner to implement that software.
Choosing the right ERP software is only one part of the puzzle; selecting the right implementation partner is just as important! Your partner should do just that: partner with you to understand your industry and your unique needs and processes to ensure the software is optimized for how you conduct your business. That includes installation, configuration, customization, and training. Plus, that means understanding any other software systems you use in your business and how these systems interact.
A real-world example
ivWatch manufactures intravenous monitoring equipment and surgical respirators. Regulations require lot and serial number tracking of all components used in the manufacturing process. After selecting Dynamics for their new ERP system, their initial implementation partner did not fully understand their business. As a result, the software failed to meet their operational needs.
At ArcherPoint, we focus exclusively on Dynamics 365 Business Central implementations, upgrades, and support. One of our specialties is helping companies whose ERP implementations have derailed by getting them back on track.
ivWatch contacted ArcherPoint support to help them identify and correct the problems with their implementation. Our manufacturing experts worked closely with their IT group to systematically work through their issues in accounting, manufacturing, supply chain, and warehousing before upgrading the company to Business Central. The company is now using Business Central effectively as it had initially anticipated and is looking to streamline all its business processes, like expense and document management, to take full advantage of Business Central and the capabilities of the Power Platform.
Do you need help?
Is your NAV or Business Central software not working the way you hoped?
Download 10 questions for choosing an ERP partner and make sure you’re making the right decision when selecting a new partner.