The Benefits of Working with ArcherPoint: A Testimonial from DuraPlas
In today’s fast-paced business environment, having a reliable and efficient partner for your ERP and data analytics needs is crucial. For DuraPlas, a company known for its Maxi Lift and Southwest Microplastics product lines, ArcherPoint has proven to be an invaluable partner. Marni Stallings, the Vice President of Finance and Data Analytics at DuraPlas, shares her positive experiences and the benefits of working with ArcherPoint.
Rapid Response and Resolution
One of the standout benefits Marni highlights is ArcherPoint’s ability to quickly address and resolve issues. She recalls instances where DuraPlas faced downtime, and ArcherPoint’s team got the necessary people on the phone and resolved the issues within an hour. This swift response time has been a significant advantage, ensuring minimal disruption to their operations.
Comprehensive Support
Each support ticket with ArcherPoint includes development if necessary, which has been particularly helpful for DuraPlas. This comprehensive approach means that immediate issues are addressed, and any underlying development needs are taken care of, providing a holistic solution.
Peace of Mind
For Marni, one of the most valuable aspects of working with ArcherPoint is the peace of mind it provides. Knowing that a larger organization with a breadth of knowledge is handling its ERP and data analytics needs allows her to focus on more important tasks. She doesn’t have to worry about the details or the availability of specific individuals, as ArcherPoint ensures seamless handoffs and continuous support.
Focus on Core Responsibilities
ArcherPoint’s reliable support has allowed Marni to concentrate on her core responsibilities without the constant need to oversee IT issues. This shift has enabled her to work on strategic initiatives and other critical aspects of her role, enhancing her productivity and overall job satisfaction.
A Trusted Partnership
Marni’s testimonial underscores her trust and satisfaction with ArcherPoint. She describes the experience as a “good ride” and expresses her happiness with their decision to partner with ArcherPoint. The consistent and dependable support from ArcherPoint has significantly impacted her work and the operations at DuraPlas.
ArcherPoint’s rapid response, comprehensive support, and ability to provide peace of mind have made it an invaluable partner for DuraPlas. Marni Stallings’ experience is a testament to the benefits of working with a knowledgeable and reliable Microsoft Dynamics 365 Business Central and data analytics provider like ArcherPoint. If you’re looking for a partner that allows you to focus on what truly matters while ensuring your IT needs are expertly managed, ArcherPoint is the way to go.
Video transcript
My name is Marni Stallings, and I’m the Vice President of Finance and Data Analytics for DuraPlas. We are formerly known, or we’re still known, as two product lines, Maxi Lift and Southwest Microplastics. We’ve had a couple of instances in which we had some down issues and they got the people on the phone that needed to get it fixed, and it was done within an hour, so I’ve been very happy with it. Each ticket includes some development if necessary, and that’s been helpful for us, too. I see a lot of value in a larger organization with a breadth of knowledge that can be pulled from different resources. It gives me a peace of mind. It allows me not to have to fret and worry and be concerned about this, that, or the other, and it allows me actually to work on important things. I know that once I lob an issue over to ArcherPoint, it’s going to be taken care of, and that’s huge.
I don’t have to babysit it through. I don’t have to be concerned about the fact that, oh, this person’s out of town. I’m not going to be able to get this done until then. They always make sure that they hand off the football while they’re gone, and then they take the football back when they get back. That’s really kind of how it’s changed for me. I’m allowed to focus on the things I should be focusing on. It’s been a good ride. I’m very happy with our decision to go with ArcherPoint. I’ve never looked back and I’m super happy with it.