Success Story: Why ivWatch Partners with ArcherPoint
In the dynamic world of medical technology, staying ahead with the latest software solutions is crucial. Chris Warren, the IT Director at ivWatch, shares his inspiring journey of transitioning from Dynamics NAV 2017 to Microsoft Dynamics 365 Business Central with the expert guidance of ArcherPoint. This testimonial highlights the challenges faced, the solutions implemented, and the remarkable benefits reaped by ivWatch.
The beginning: overcoming challenges with Dynamics NAV 2017
ivWatch, renowned for its innovative IV safety products, initially faced significant hurdles with its NAV 2017 system. The previous partner had implemented numerous customizations, many of which were unnecessary and non-functional. This resulted in over 100,000 lines of custom code that were not being utilized, causing inefficiencies and complications.
The turning point: partnering with ArcherPoint
The game-changer came when ivWatch’s CFO recommended ArcherPoint. Chris Warren, who had recently taken over the IT department, began working closely with ArcherPoint to get their Dynamics NAV instance under control. The first step was a thorough code comparison to identify and eliminate unnecessary customizations. This meticulous process was crucial in preparing for the upgrade to Business Central.
Streamlining processes with Business Central
With ArcherPoint’s “Get Current, Stay Current” plan, ivWatch successfully upgraded from NAV 2017 to Business Central 2021, 2022, and 2023. This plan ensured that ivWatch stayed up-to-date with the latest versions, allowing them to utilize new features and streamline their processes. The company has continued staying current with each new release and has made the decision to move to the cloud version of Business Central, driven by the need to access new features and improve remote access for their team.
The benefits of consolidated billing
One of the significant benefits of working with ArcherPoint was the consolidation of Microsoft billing. Previously, Chris spent 10 to 15 hours each month reconciling invoices. By consolidating billing through ArcherPoint, this process became much more efficient, saving valuable time and reducing frustration.
Ensuring compliance with robust testing
As an FDA-regulated company, ivWatch needed a robust testing strategy to ensure Business Central met its stringent requirements. Chris and his team developed a comprehensive test plan, correlating each requirement with specific test steps. This meticulous approach ensured smooth upgrades and compliance with FDA standards.
The future: moving to Business Central SaaS
Looking ahead, ivWatch plans to transition from on-premises Business Central to the cloud-based SaaS version. This move will streamline operations, improve remote access, and simplify processes such as expense management and purchase order approvals. By leveraging tools like Power Automate and Microsoft Teams, ivWatch aims to enhance efficiency and collaboration.
Conclusion: a partnership built on trust
Chris Warren’s experience with ArcherPoint has been overwhelmingly positive. The partnership has grown alongside ivWatch, providing invaluable support and expertise. From overcoming initial challenges to planning for future growth, ArcherPoint has been a trusted ally in ivWatch’s journey.