Why Gogo Business Aviation Trusts ArcherPoint
Reliable and efficient ERP solutions are crucial in the fast-paced aviation industry. Amol Markandeya and Justin Reedy, ERP developers at Gogo Business Aviation, share their positive experiences with ArcherPoint, a trusted partner who has significantly improved their operations.
Challenges with previous partner
Before partnering with ArcherPoint, Gogo Business Aviation faced two major issues with their previous ERP partner: timeliness and quality. The feedback and product quality were not up to the mark, prompting them to seek a better Microsoft Dynamics NAV partner.
Switching to ArcherPoint
The decision to switch to ArcherPoint was driven by its reputation for technical expertise and providing high-quality solutions. Amol highlights that one of the biggest benefits of working with ArcherPoint is the quality of service. Whenever Gogo Business Aviation raises a ticket or encounters a problem, ArcherPoint provides timely, high-quality responses.
Complex system integrations
Gogo Business Aviation had a complex system with numerous integrations between different applications. Much code in their NAV 2015 system was deprecated, requiring refactoring into the new AL language in Dynamics 365 Business Central. ArcherPoint played a crucial role in rewriting and refactoring code, ensuring a smooth transition when Gogo upgraded from Dynamics NAV to Business Central.
Successful go-live
In April 2024, Gogo Business Aviation successfully went live on Dynamics 365 Business Central SaaS, thanks to ArcherPoint’s dedicated upgrade team. The go-live process was seamless, and the support provided by ArcherPoint was exceptional. Justin Reedy emphasizes that they were only out of operations for one day to complete the entire migration, which was a fantastic achievement.
Transition to Business Central SaaS
Moving from Dynamics NAV 2015 to Business Central brought significant improvements. Unlike Dynamics NAV, which requires installations on every machine, Business Central can be accessed through a web browser, making it user-friendly and eliminating the need for installations. Users at Gogo Business Aviation are much happier with Business Central. Justin notes that users no longer deal with timeout issues and find the environment cleaner and more efficient.
Future plans
Looking ahead, Gogo Business Aviation will stay current in the new SaaS environment and have new functionalities planned. They are eager to continue working with ArcherPoint to integrate these new features. Amol appreciates his personal connections with ArcherPoint consultants, who are always helpful and responsive. Justin also looks forward to continued support from ArcherPoint, highlighting the importance of timely assistance for their ongoing and future projects.
Conclusion
Amol’s and Justin’s testimonials underscore the importance of quality, timeliness, and reliable support in ERP solutions. For companies considering a switch from Dynamics NAV to Business Central, they advise focusing on user testing and training, and they highly recommend ArcherPoint for their exceptional service and expertise.