Unlock Employee Creativity: The Benefits D365 Business Central Automation
Today’s competitive business environment demands that companies operate more efficiently. Microsoft Dynamics 365 Business Central is a comprehensive business management solution that includes features that allow companies to automate routine tasks and manual processes so employees can focus on higher-value activities.
Benefits of automation
Streamline routine tasks
One of the primary benefits of automation in Business Central is streamlining routine tasks. Manual processes, such as data entry, invoice processing, and inventory management, are time-consuming and prone to human error. Automation eliminates inefficiencies by performing tasks quickly and accurately. For instance, Business Central can automatically process invoices, match them with purchase orders, and update inventory levels in real-time. This reduces the risk of errors and ensures that this data is always current.
Improve accuracy and consistency
Automation in Business Central ensures that tasks are performed consistently and accurately, which is particularly important in areas such as financial reporting. This not only improves the quality of reports for decision-making but also enhances compliance with regulatory requirements.
Free employees for higher-value tasks
One of the most significant benefits of automating routine, time-consuming tasks is freeing human resources for higher-value tasks. Employees can now spend that time focused on activities that require creativity, problem-solving, and strategic thinking, such as analyzing sales trends to identify new market opportunities or developing strategies to improve customer satisfaction.
Improved customer service
Letting automation handle routine tasks gives employees more time to focus on improving customer service by tackling complex problems and building stronger client relationships. This leads to higher customer satisfaction and loyalty, which are critical for long-term business success.
Smarter decision making
Dynamics 365 Business Central’s automation capabilities also enhance decision-making. Real-time access to data and automated reporting and analytics tools provide insights that highlight trends, identify potential issues, and uncover opportunities. Senior management can make strategic decisions based on data-driven insights rather than relying on gut feelings or incomplete information.
Leveraging automation tools in Microsoft’s Power Platform
In addition to the automation features within Business Central, the Microsoft Power Platform provides a suite of tools that integrate with Business Central to help automate tasks, add low-code custom apps, perform in-depth analysis of business data, and provide interactive chatbots to answer routine customer and employee questions.
Power Automate
Power Automate (formerly Microsoft Flow) allows users to create automated workflows between various applications and services without extensive coding knowledge. For example, Power Automate can be used to:
- send automated alerts when a specific event occurs
- gather approvals from stakeholders in the proper sequence, send reminders of unfinished tasks, and ensure tasks are completed on time
- collect information from various sources (email, forms, databases, etc.) and import it into a spreadsheet or other analysis tools for later analysis
Power Apps
Power Apps lets users build custom applications tailored to their specific business needs. These apps can automate tasks such as data entry, inventory management, or customer relationship management (CRM).
Power BI
Power BI lets users create interactive dashboards and insightful reports. Integration with multiple data sources can refresh automatically, giving decision-makers real-time access to crucial information and reducing the need for manual data compilation.
Power Virtual Agents
Power Virtual Agents lets users create chatbots that can handle routine inquiries from customers and employees. The chatbots can even integrate with backend systems to perform actions such as booking appointments or retrieving account information. This level of automation reduces the burden on customer service and IT departments, allowing them to focus on more complex issues.
Add-on functionality
Even more capabilities are provided by Independent Software Vendors (ISVs). These companies develop add-on products that can significantly enhance your Business Central automation capabilities with products that range from Optical Character Recognition (OCR) technology from Continia to finding the data within the data with Jet Reports and Jet Analytics from Insight Software to barcode and RFID solutions from Insight Works.
Contact ArcherPoint to learn how Business Central automation can help your company increase efficiency, streamline operations, and empower employees.