How To Set Up and Use Order Promising In Microsoft Dynamics NAV or Dynamics 365 Business Central

How To Set Up and Use Order Promising In Microsoft Dynamics NAV or Dynamics 365 Business Central

Order Promising in Microsoft Dynamics NAV and Microsoft Dynamics 365 Business Central is a very helpful feature, especially for industries like manufacturing in which customers place orders and customer service reps or salespeople need to provide the customer with a promised delivery date.

In the scenario where the customer wants a promise date, typically they are asking for a specific date. However, the rep or salesperson cannot commit to that date without first checking to see if production can accommodate it. Using Order Promising in NAV or Business Central, your customer service reps and sales staff get the visibility they need to make customers happy without putting unnecessary pressure on the shop floor.

Order Promising in NAV or Business Central can be run based on one of two scenarios: Available to Promise and Capable to Promise:

Available to Promise is based on current inventory on hand and planned purchase order receipt and production orders.

Capable to Promise covers ‘what if’ scenarios. For example, routings and BOMs are set up, but the purchase of raw materials, product assembly, or product production might be required. So, for example, if the raw material is purchased from the vendor, Order Promising calculates the lead time to get those raw materials. And if the production BOM components are also a sub-assembly, that sub-assembly needs to be produced first, after which Order Promising will take into account producing the sub-assembly, then assembling it as the production BOM for the finished good item. So, based on all those what-if scenarios, Order Promising will calculate capable to promise, providing you with the earliest delivery date you can promise to the customer.

n this video, Jessie Wang explains Order Promising in NAV or Business Central and how to complete the setup required to use it.

Learn more about Business Central by viewing other How-To videos or reading more How-To blogs from ArcherPoint. 

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